The doors open and the desk fills
Patients with appointments and walk-ins arrive together. The desk checks people in, takes their details and answers the phone.
Details go on paper slips that get lost. Two people get the same slot. Waiting patients cannot tell how long it will take.
One booking list that the desk, the doctor and the patient all see. Check-in on a phone or a small screen, and a “who is next” view for the desk.
Example: the times, the moments and the problems are written by us to show how the page works. They are not from a client.