Supervention
Send your requirement
Grievance officer

Something went wrong? Tell us, then follow it to an answer.

Your complaint goes to one named person and gets a reference number. We acknowledge it within 2 working days and answer within 15 working days. Step through the four stages below to see how it moves, before you send anything.

Stage by stage

Four stages. You always know which one your complaint is in.

This is a sample complaint, to show how it works. Press the button to move it on, play it through, or click any stage to see what happens there and what reaches you.

Sample walk-through

Acknowledged

Who has it
Arun Verma, our grievance officer (the founder).
What happens
A person writes to the email address you gave, to confirm we have your complaint. The message says who is looking after it and that we will answer within 15 working days.
What you do
Check we understood you. If not, reply and say what is different.
How long
Within 2 working days of sending

What reaches you at this stage

Example

Email to you

From
Arun Verma, hello@supervention.in
Subject
We have your complaint · GRV-EXAMPLE-0001

Hello Priya, we have your complaint. Arun Verma is looking after it. We will answer within 15 working days of the day you sent it. If you want to add something, reply to this email.

Acknowledged

The sample complaint is at stage 2 of 4, acknowledged.

Your complaint

Tell us what went wrong

Plain words are fine. You do not need legal language.

What is it about?

Pick a type and we show who reads it and what helps us most.

What happened?
What happened, when, and what you would like us to do. Please do not write passwords, card numbers or ID numbers here.0 of 1500 letters
How can we reach you?
We keep the record of your complaint and our reply for 3 years.
Next steps

If you are still not satisfied

Raise it with us first. If your complaint is about your personal data and you are still not satisfied with our answer, you can complain to the Data Protection Board of India.

  1. Step 1

    Raise it with us

    Use the form on this page, or write to hello@supervention.in. We acknowledge within 2 working days and answer within 15 working days.

  2. Step 2

    Go to the Data Protection Board of India

    For a complaint about your personal data, once you have raised it with us and you are not satisfied with our answer.